Best Western Mill Park Motel & Conference Centre

We had an issue with someone else’s blood all over the sheets. This was only found after we woke as it was were our feet were. We both had no cuts. When discussing with the receptionist we were told obviously the cleaning staff didn’t do there job. We were offered a $10 refund! Disgraceful! After complaining to Best Western we have basically been called liars from the owner.. sad i never read the reviews before we turned up. We have travelled extensively and never had an issue like this. Best western never again!! As for Mill Park stay far away!! Oh and the $10 just hasn’t turned up in our account.

"Upgraded" to a room with queen and single bed (for which we had no use) rather than the booked queen and sofa (which we did have a use for). Ordered breakfast, had to write choices on a scape of paper. Breakfast could have handed over that night as have to use toaster in room. Told mandatory yoghurt not available (there are shops!) - no discount available. Arrived late, apple juice not requested. No butter, the request for which was met with blank stares. No coffee "but you did not write coffee" - because we were only asked to write optional selections and coffee is standard. Attempts to explain resulted in "you are so rude" and he wanted to continue the discussion at checkout. Rooms ok but could do with some cleaning. Plenty of towels, plenty of dinner options and air conditioner efficient and quiet.

Shower head broken and spraying the roof causing mold, spraying over the shower onto the floor. After running it for 5 mins it settled down. Rang reception to inform them of that and mold on the bed sheets. Prompt to come to the room and attempted to fix the shower head themselves but didn't, and said they'd need to call their plumber. Used water on a flannel to wipe the sheet down attempting to remove the mold, then blamed the linen company, told me it would be changed at room service. Went out for the morning, came back, sheets not changed during service. Called reception, no answer, so left a voice message. Kids had a nap, we went out again and no one contacted nor changed the sheets. Disappointed in the lack of care for the health of their customers especially when having a 3 year old and 5 year old in the room.

I recently stayed at this Motel unfortunately, my experience was marred by the unprofessional behaviour and offensive attitude of the receptionist. I feel compelled to share my encounter to warn others about the unpleasant atmosphere at this establishment. Upon arriving at the motel, I was greeted by a receptionist who demonstrated a complete lack of courtesy and respect. Not only was she consistently rude, but her behavior also crossed the line into racism. It is deeply disheartening to encounter such blatant discrimination in the 21st century. To make matters worse, when I politely asked her about certain amenities and services provided by the motel, she responded with threats and demands. It is unacceptable for a representative of any business to engage in such hostile behavior towards paying customers. What shocked me further was the receptionist's refusal to provide any information on how to address my concerns or lodge a complaint. This lack of transparency and accountability speaks volumes about the management's disregard for customer satisfaction. On a slightly positive note, I must acknowledge that the motel itself was reasonably clean. Despite the rude receptionist, the housekeeping staff seemed to maintain a decent level of cleanliness in the rooms. However, this alone does not compensate for the overall negative experience I encountered. I cannot in good conscience recommend this motel due to the unacceptable and offensive treatment I endured from the receptionist. While the cleanliness was passable, the hostile atmosphere created by their behavior overshadowed any positive aspects of my stay. I hope that management addresses these issues promptly to ensure that future guests are spared the distress and discomfort that I experienced.